Frequently Asked Questions
We know trusting someone with your sneakers or luxury items is a big decision. Here are answers to the most common questions clients ask before booking a restoration.
Frequently Asked Questions
We know trusting someone with your sneakers or luxury items is a big decision. Here are answers to the most common questions clients ask before booking a restoration.
Your Questions, Answered
How do I book a restoration?
Simply head to our [Book a Restoration] page, fill in your details, and we’ll be in touch within 24 hours to confirm next steps.
How long does a restoration take?
Most restorations are completed within 5–7 working days. Complex or bespoke requests may take longer, but we’ll always confirm the timeline upfront.
Do you only restore sneakers?
No — while we specialise in premium sneakers, we also restore luxury bags, jackets, and accessories. If you’re unsure, send us a message with photos and we’ll let you know.
Can I send my items if I’m not local?
Yes — we offer a secure nationwide courier service. We’ll guide you on packaging and provide full instructions for safe delivery.
Are my items safe?
Absolutely. Every item is logged, tracked, and fully insured throughout the process. Many celebrities and collectors trust us with their most valuable pieces.
What makes LuxPlugDirect different?
We combine years of specialist experience with premium products and meticulous attention to detail. That’s why we’re trusted by athletes, entertainers, and VIP clients worldwide.
Can I get a quote before I book?
Yes — all quotes are free and no-obligation. Simply upload photos or details of your item when booking.
Do you offer bulk or VIP services?
Yes — we provide tailored services for VIP clients, collectors, and businesses. Get in touch for more details.
Trusted by Clients Across Wiltshire
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Luxury Restorations. Trusted Worldwide.